This Privacy Policy describes how HAAK Access & Lifting Ltd (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you use our website, engage with our crane and cherry picker hire services, or otherwise interact with us. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. About Us

HAAK Access & Lifting Ltd is a provider of crane and cherry picker hire services. Our registered address is: Coronation Street, Halifax, HX6 4AB United Kingdom

For any data protection queries, you can contact us at [Insert Email Address] or by writing to us at the address above.

2. The Information We Collect

We may collect and process the following types of personal information:

• Identity Data: Including your full name, job title, and company name.
• Contact Data: Including your billing address, delivery site address, email address, and telephone numbers.
• Financial Data: Including bank account and payment card details for the processing of payments and for setting up credit accounts.
• Transactional Data: Including details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data: Including your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Data: Including information about how you use our website and services.
• Marketing and Communications Data: Including your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How We Collect Your Information

We use different methods to collect data from and about you, including through:

• Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms on our website (e.g., contact forms, quote requests, account applications) or by corresponding with us by post, phone, email, or otherwise.
• Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, Browse actions, and patterns. We collect this personal data by using cookies and other similar technologies. Please see our Cookie Policy below for further details.
• Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources, such as credit reference agencies.

4. How We Use Your Personal Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To perform a contract with you:
  • To process and fulfil your orders for crane or cherry picker hire.
  • To manage your account, including processing payments and managing fees and charges.
  • To deliver equipment to your specified site.
• For our legitimate interests:
  • To respond to your enquiries and provide you with quotes.
  • To manage our relationship with you, which will include notifying you about changes to our terms or privacy policy.
  • To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
  • To use data analytics to improve our website, services, marketing, customer relationships, and experiences.
  • To send you marketing communications by email or post about our services that we believe may be of interest to you. You can opt-out of these communications at any time.
• To comply with a legal obligation:
  • To comply with our legal and regulatory obligations (e.g., for tax and accounting purposes).

5. Data Sharing and Disclosure

We may have to share your personal data with the parties set out below for the purposes set out in section 4:

• Service providers: Who provide IT and system administration services.
• Professional advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• HM Revenue & Customs, regulators, and other authorities: Who require reporting of processing activities in certain circumstances.
• Credit reference agencies: For the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing of your personal data.
• Request the transfer of your personal data to you or to a third party.
• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us.

9. Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree.

We use the following types of cookies:

• Strictly necessary cookies: These are required for the operation of our website.
• Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it.
• Functionality cookies: These are used to recognise you when you return to our website.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site.

10. Changes to this Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.

11. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at the contact details provided in section 1.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.